Four steps from call to settlement.
Contact us
Call our 24/7 line or report online as soon as possible after the event.
Share details
Send photos, documents and a short description of what happened.
Assessment
We coordinate the expert visit and follow the file with the insurer.
Settlement
We make sure you're compensated fairly and on time.
Declare your claim in minutes.
The sooner we know, the faster we can act. Most policies require a claim to be reported within a few days of the event.
- Confirmation by email
- Advisor call-back within 24h
- Follow-up until settlement
Documents you'll need.
Having these ready speeds up your claim. Your advisor will confirm the exact list.
- Claim declaration form
- Photos of the damage
- Police report (theft or vandalism)
- Invoices or estimates for repairs
- List of damaged or stolen items
- Proof of ownership (receipts)
- Joint accident report (constat amiable)
- Vehicle registration card
- Driver's licence
- Photos of the vehicles and scene
- Police report if applicable
- Repair estimate
- Assistance file number
- Travel certificate and tickets
- Original medical invoices
- Medical report from abroad
- Airline baggage report (PIR)
- Proof of cancellation costs
- Completed care sheet
- Medical prescription
- Original receipts and invoices
- CNAM reimbursement statement
- Hospital report (hospitalisation)
- Prior approval if required
- Employer declaration
- Death certificate or medical report
- Beneficiaries' identity documents
- Civil status documents
- Last salary slips
- Bank details of beneficiaries
Useful documents.
Forms and guides you can download, fill in and send to your advisor.
As soon as possible. Deadlines vary by policy — typically a few working days, and shorter for theft. Reporting quickly protects your rights and speeds up settlement.
A sinistre (claim event) is any incident covered by your policy that causes damage or loss — for example a fire, a water leak, an accident or a theft.
For significant damage, the insurer appoints an expert to assess the loss. We coordinate the appointment and can attend to defend your interests.
Simple claims can be settled within a few weeks once all documents are received. Complex claims take longer; your advisor keeps you informed at every step.
Tell your advisor. As your broker, we challenge the assessment, provide counter-evidence and negotiate on your behalf.